Due to Coronavirus all of our initial consultations are by telephone. If the Doctor needs to see you an appointment will be made, usually for the same day or at a time that is mutually convenient.
All surgeries are by appointment, and can be made in person or by telephone. We use a scheme called Advanced Access where we are able to offer same day Dr’s appointments, these are released at 9.00am and 2.00pm each day - therefore there is no need to book your appointments in advance. We also do still offer a small amount of pre-booked telephone appointments if needed.
Appointments are also available to book online. You will need to have an email address and provide photographic ID in person and we will activate your online access immediately.
If you are unable to attend for your appointment please let us know so that we can offer this to another patient.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
Out of Hours
If you have an urgent problem when the surgery is closed please ring 111 your call will be answered by NHS 111, who cover out of hours. Please note that when contacting them, your telephone conversation will be recorded.
If it is a life threatening emergency please ring 999 and your call will be answered by the emergency services.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Home visits should only be requested for those who are unable to come to the Surgery because of serious illness and infirmity. They should be requested before 11.00am if at all possible. Whenever possible we prefer to see you at the Surgery; if you do not feel well enough to sit in the waiting room we can make alternative arrangements.
Telephone Advice
A Doctor is available each day to give telephone advice. Please call at 9.00am for the morning surgery and at 2.00pm for the afternoon surgery.
0121 552 1713
Chaperones
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.