Our Responsibilities

The following should help to explain what you, as a patient can expect from our staff and what we, the staff, can expect from you.

To treat you with respect and courtesy at all times
To treat you as an individual, and to discuss with you the care and treatment we can provide
To give you full information on the services we offer
To give you the most appropriate care by suitably qualified staff
To provide you with emergency care when you need it
To refer you to a suitable consultant when necessary
To give you access to your health records, subject to any limitations in the law

Your Responsibilities

To treat all staff with respect and courtesy at all times
To tell us if you are unsure about the treatment we are offering you
To ask for a home visit, only when you are unable to attend the medical centre through illness or infirmity
To request such a visit if at all possible before 11.00am
To ask for an out-of-hours visit only when necessary
To keep your appointments and contact the medical centre in advance if you cannot attend

We uphold the NHS Zero Tolerance Policy - please click on the link below to read our Zero Tolerance Policy

Last Updated 30 Oct 2023

Local Services